Return & Exchange Policy

Exchange Policy

• We accept exchange requests within 7 days of delivery.
• Exchange is valid for products of the same or higher value (with the difference to be paid by the customer).
• Custom orders are not eligible for exchange.

Return Policy

• All jewelry undergoes a manual quality check before dispatch.
  
• If you believe you have received a faulty or incorrect product, please email us at info@whitevelvetsilver.com with order details and clear product images within 2 days of delivery.
  
• Returns are accepted only in case of genuine quality issues.
  
• In case of a refund due to return, shipping and handling charges will be deducted.

Exchange & Return Process

• Keep the original package ready.
• Contact our customer care team to request a pickup.
• If our logistics partner does not provide pickup in your area, you may ship the
  product back to our warehouse using your own courier service.
• Exchanges/refunds will be processed only after the returned product is received and verified at our warehouse.

Shipping & Handling

• Orders are processed within 1–2 business days (Monday – Saturday).
  
• Pre-order items may take longer; in case of delays, we will inform you promptly.
  
• Free shipping is available on all prepaid orders.
  
• Shipping, handling, and Cash on Delivery charges are non-refundable.